Service 04
Ongoing operations
We take over an agreed part of operations: monitoring, updates, backups and incident handling. We run it in your environment, or host your applications on our platform. Scope, responsibilities and response times are agreed according to your needs.
Typical situations
Everything depends on one person.
We map the environment, fill in the documentation and set up processes that let knowledge and operational responsibility be shared.
Operations keep us from our actual work.
We take over the agreed operational activities and look after the environment continuously, not only when something breaks.
What we do
Takeover
Before taking over operations we map the environment and bring it into code. Management becomes repeatable and no longer depends on one person’s memory. A migration is not a prerequisite. The takeover includes:
- mapping servers, applications, access and dependencies
- bringing the infrastructure into IaC (Terraform, Ansible) and running changes through GitOps
- handing over access: personal accounts, MFA, nothing shared
- adding missing monitoring and backups right at the start
- an agreement on the scope of management, responsibilities and response times
Monitoring and observability
Alerts are handled within the agreed response times. You have access to the same metrics and logs. We monitor:
- availability and response times of services, also from outside, as a user sees them
- CPU, memory and disk usage and how it develops over time
- errors in application logs and the state of containers
- backup jobs and the results of test restores
- certificate and domain expiry
- cloud costs and unusual increases
- alerts tuned so that only the ones that need action arrive
Updates and maintenance
Systems and their dependencies are patched on a schedule, in agreed windows outside your peak hours. Security patches are not put off. We look after:
- operating systems, databases and other system services
- container images and Kubernetes clusters
- application dependencies, together with your developers
- checking every update away from production, with a way to roll it back
- tracking end of life and planning upgrades to new versions in good time
- certificate renewal
Backups and recovery
Backup scope, frequency and retention are agreed based on the acceptable data loss. We provide:
- backups of databases, files and configuration, stored separately from production
- a copy outside the main environment, protected against deletion
- regular test restores of a whole service, with the result recorded
- a known recovery time and maximum data loss (RTO, RPO)
- a recovery procedure written so that someone other than us can follow it
Incidents
Incidents are handled within the agreed response times, with regular status updates. Procedure:
- alerts and your reports come in through one agreed channel
- we restore the service first, then look for the cause
- we keep you updated on the status and the expected resolution
- after the incident we write up the cause (post-mortem) and the measures that stop it from happening again
- we prepare the material for reporting the incident if NIS2 applies to you
Reporting and improvement
Operations include a regular report and proposals for improvement. It covers:
- a regular report on the state of the environment
- a cost overview and proposals on where to reduce costs
- a list of the changes and updates made
- recommendations on capacity and architecture
- up-to-date documentation of the environment
Where it runs
In your environment
In your cloud or on your servers. The infrastructure stays yours; we look after it.
On our platform
We host and operate tools such as GitLab or business applications on our infrastructure; management is entirely on our side.
How to start
We start by mapping your environment and bringing it into IaC (Terraform, Ansible); changes then run through GitOps. On that foundation we take over operations, with an agreed scope of management, access, responsibilities and response times. A migration is not a prerequisite.
FAQ
Questions about this service
Can you take over an environment we have already built?
Yes. We start by mapping the environment and bringing it into IaC, then agree on the scope of management, access, responsibilities and necessary changes.
Why do you bring the environment into IaC before taking over?
So we know exactly what we manage and every change is traceable in Git. The environment can be rebuilt from code, and management doesn’t depend on anyone’s memory. The code stays yours, even if you stop working with us.
How do you handle support availability?
Support scope and response times are agreed according to the needs and criticality of your operations.
What if we already have our own IT team?
We take over only the agreed activities and work together with your team. The split of responsibilities is part of the agreement.
Other services
- Infrastructure modernisation and cloudWe build new infrastructure from scratch (greenfield), or shape your existing one around what your applications and team actually need — in the cloud, hybrid or on your own servers.
- DevOps and automationWe turn manual deployments, containers and application management into repeatable, documented processes.
- Security and technical assessmentsWe turn security findings into clear priorities and measures that actually work in operation.
- AI platformWe set up a shared environment for company AI: an approved chat for employees, controlled model access for applications and agents, and a clear view of data, costs and results.
Contact
Request a consultation
A short description of your environment and what you need solved is enough. We reply within one working day. If your team already covers operations, security and cover, we will tell you.